Privacy policy
Privacy Policy
Last updated: 12/11/25
Time2Race operates this store and website, including all related information, content, features, tools, products, mobile apps, and services (the “Services”), in order to provide you with a curated shopping and product experience. Time2Race is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website (https://time2race.tech), use the Time2Race mobile app, make a purchase, or otherwise interact with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
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PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” refers to information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data.
Depending on how you interact with the Services, we may collect the following categories of personal information:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Financial Information
Collected and processed by Shopify or third-party payment processors (Stripe, Shopify Payments, PayPal).
We do **not** store payment card numbers.
Account Information
- Username
- Password
- Communication preferences
- Saved cart or wishlist items
Transaction Information
- Items viewed, added to cart, or purchased
- Orders, returns, exchanges, or cancellations
- Fulfillment and shipping details
Communications
Any information you send to our support team, including emails, app feedback, or problem reports.
Device and Usage Information
- IP address
- Browser type
- Device identifiers
- App usage logs
- Website navigation patterns
- Crash logs and analytics
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ADDITIONAL INFORMATION COLLECTED BY THE TIME2RACE MOBILE APP
The Time2Race app uses Bluetooth to connect to the Time2Race Start/Finish Gate hardware.
Bluetooth & Hardware Data
The app **does NOT collect, store, or transmit**:
- Location data
- Bluetooth MAC addresses
- Sensor readings tied to personal identity
- Race times tied to personal identity
Bluetooth is used *solely* for communication with Time2Race hardware.
Children’s Use
The Time2Race app is designed for use by adults/parents.
We do not knowingly collect personal information from children under 13, nor do we collect children’s biometric or identifying information.
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WHERE WE COLLECT PERSONAL INFORMATION FROM
We may collect personal information from:
-Directly from you, when you use the Services or contact us
- Automatically, via cookies, analytics tools, and device interactions
- Shopify, which powers and hosts our store
- Payment processors
- Shipping carriers
- Service providers (IT, analytics, cloud storage)
- Marketing partners
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HOW WE USE PERSONAL INFORMATION
1. Provide, Tailor, and Improve the Services
We use your information to:
- Process transactions and fulfill orders
- Ship products and manage returns
- Offer product recommendations
- Manage accounts and preferences
- Improve our app and hardware performance
- Provide troubleshooting and technical support
2. Marketing and Advertising
We may use your information to:
- Send promotional emails or messages
- Show relevant ads based on your browsing activity
- Support personalized advertising (Shopify, Meta, Google, TikTok)
You may opt out at any time.
3. Security and Fraud Prevention
We use personal information to:
- Authenticate accounts
- Detect suspicious or fraudulent activity
- Protect our customers and Services
4. Customer Service
Including responding to support requests, app feedback, or warranty claims.
5. Legal Compliance
We may use or disclose information where required by applicable laws, subpoenas, or law enforcement requests.
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HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your information to:
Shopify
Our ecommerce platform.
Shopify may process data according to its own Privacy Policy: https://www.shopify.com/legal/privacy
Payment Processors
To securely process your payments.
Shipping Carriers
To deliver your orders.
Service Providers
Including:
- IT services
- Cloud storage
- Analytics providers
- Customer service tools
- Marketing providers
Business Transfers
Personal information may be transferred in case of a merger, acquisition, or sale of assets.
Your Direction
Such as social media integrations, account dashboards, or sharing to third-party platforms.
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RELATIONSHIP WITH SHOPIFY
Shopify collects and processes data from your use of the site to enable and improve the Services.
Shopify may also use aggregated data across merchants for analytics and personalization features.
To learn more about Shopify’s role as a data processor:
https://privacy.shopify.com/en
You may exercise data rights related to Shopify’s processing here:
https://privacy.shopify.com/en/privacy-rights
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THIRD-PARTY LINKS
Our website or app may contain links to third-party websites not controlled by us.
We are not responsible for the practices or content of those third-party services.
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CHILDREN’S DATA
The Services are not intended for children under the age of majority in your jurisdiction.
We do not knowingly collect children’s personal information.
If you believe a child has submitted information to us, contact us at:
support [at] time2race.tech
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SECURITY AND RETENTION OF INFORMATION
While we use commercially reasonable safeguards, no system is completely secure.
We retain personal information only as long as necessary to:
- Maintain your account
- Provide the Services
- Fulfill legal obligations
- Resolve disputes
- Enforce policies
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YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have rights to:
- Access your data
- Delete your data
- Correct inaccurate data
- Receive a copy of your data
- Request data portability
- Opt out of certain types of data sharing or targeted advertising
We may need to verify your identity before fulfilling requests.
To submit a request, contact:
support [at] time2race.tech
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INTERNATIONAL TRANSFERS
We may transfer personal information to countries outside your own.
When required, we use recognized data transfer mechanisms such as Standard Contractual Clauses.
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CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Revisions take effect when posted with the updated “Last updated” date.
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CONTACT US
If you have questions or requests related to this Privacy Policy, contact:
Email: support [at] time2race.tech